EAN: 9781433130526

Bilder-Quelle: shopping24.de – Sport

Organizations which are central in contemporary industrialized and post-industrial societies including government departments and agencies corporations and non-government organizations claim to want and practice two-way communication dialogue and engagement with citizens customers employees and other stakeholders and publics. But do they in reality? Voice - speaking up - is recognized as fundamental for democracy representation and social equity. But what if governments corporations institutions and NGOs are not listening? This book reports the findings of a two-year three-continent study that show that public and private sector organizations devote substantial and sometimes massive resources to construct an 'architecture of speaking' through advertising PR and other public communication practices but listen poorly sporadically and sometimes not at all. Beyond identifying a 'crisis of listening' in modern societies this landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy organization legitimacy business sustainability and social equity. This research is essential reading for all scholars students and practitioners involved in politics government corporate marketing and organizational communication public relations and all those interested in democratic participation media and society.

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01.05.2025 um 02:32 Uhr

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